Frequently Asked Questions

Are all Grand Mercure apartments the same? No, all Grand Mercure apartments are actually different. While all Grand Mercure properties are part of the Accor Group, and therefore feature consistently high standards in all areas, including design, furnishings and available amenities, each property features its own individual style, layout and décor.

When I make my booking, can I request to stay in the same
apartment I stayed in last time? Yes, you can make this request, and we will do all we can to accommodate your preference, however there are no guarantees on the availability of particular apartments, as this is dependent upon room allocations which are not finalised until the day before your arrival.

How many people can stay in my apartment during my stay? This depends on the bedding configuration of your particular apartment. Generally, one-bedroom apartments sleep two people, two-bedroom apartments sleep four people, three-bedroom apartments sleep six people and four-bedroom apartments sleep eight people. Please note that this can vary from apartment to apartment and from property to property so it is best to confirm your apartment's bedding configuration at the time of booking.

Is the quoted rate per night per apartment or per night per person? The quoted rate is per night per apartment - not per person. This means that if you book a three-bedroom apartment, the quoted nightly rate is one single price for a maximum of six people. The rate for this three-bedroom apartment is the same even if you have fewer than six people in your party.

What are the servicing arrangements for Grand Mercure apartments? Servicing arrangements vary from property to property but, as a general rule, apartments are not serviced daily during your stay unless you are staying for only one night (hence the additional costs for one-night stays) or you have arranged for this ahead of time (additional costs apply). Generally, a mid-stay clean will be carried out during stays of seven nights or more.

Will my apartment complex offer 24-hour reception? 24-hour reception is not available at Grand Mercure properties. As Grand Mercure properties are fully self-contained, reception facilities are only available during allocated check-in hours. To arrange for check-in outside of these allocated hours, please contact the property directly.